Return and Exchange Policy

Return and Exchange Policy

At Gluta Health Care , we strive to provide you with the best shopping experience, and we understand that there may be instances where you may need to return or exchange a product. Therefore, we offer you a flexible policy that regulates this as follows:

1. Return and exchange period

• You can request a return or exchange within 3 days from the date of receiving the product.

2. Terms of return and exchange

• The product must be unused and in the original condition as received.
• The package must be intact and undamaged.
• Attach invoice or proof of purchase.

3. Products that are not returnable or exchangeable

• Products that have been opened or used.
• Products that have been damaged due to misuse.
• Any product is on special offer unless there is a manufacturing defect.

4. Steps to request a return or exchange

1. Contact us via:
2. Email : [email protected]
3. Mobile number : +966552071679
4. Provide order details along with proof of purchase and photos of the product if required.
5. Our team will review the application and contact you to determine next steps.

5. Refund

• Upon approval of the return request, the amount will be refunded within 7 business days using the same original payment method.
• Shipping charges (if applicable) are non-refundable.

6. Important Notes

• The customer bears the shipping cost for return or exchange if there is no defect in the product.
• In case of a manufacturing defect, we will bear the full shipping cost.

Thank you for shopping with Gluta Health Care! Our goal is your complete satisfaction with our products and services.

Released on

07/12/2024