Return and Exchange Policy

Return and exchange policy

At Gluta Health Care, we strive to provide you with the best shopping experience, and we understand that there may be times when you need to return or exchange a product. Therefore, we offer a flexible policy that governs this as follows:

  1. Return and exchange period
  2. You can request a return or exchange within 3 days of receiving the product.
  3. Return and exchange terms
  • The product must be unused and in its original condition as received.
  • The packaging must be intact and undamaged.
  • Attach the invoice or proof of purchase.
  1. Products that are non-returnable or non-exchangeable
  • Products that have been opened or used.
  • Products that have been damaged due to misuse.
  • Any product that is on special offer unless there is a manufacturing defect.
  • Any product to which a discount code was applied during the purchase process cannot be returned or exchanged, except in the case of a manufacturing defect.
  1. Steps to request a return or exchange
  2. Contact us via:
  3. Email: [email protected]
  4. Mobile number: +966552071679

Provide order details along with proof of purchase and product photos if necessary.

Our team will review the request and contact you to determine the next steps.

  1. refund
  2. Upon approval of the return request, the amount will be refunded within 7 business days using the same original payment method.

Shipping fees (if applicable) are non-refundable.

  1. Important Notes
  • The customer bears the shipping cost for the return or exchange if there is no defect in the product.
  • In case of a manufacturing defect, we will bear the full shipping cost.

Thank you for shopping with Gluta Health Care! Our goal is your complete satisfaction with our products and services.

Released on [date]

07/12/2024